Quality Management Systems Training

Quality Management Systems Training

To thrive in today’s competitive global marketplace, organisations must consistently deliver quality in all areas. Securing consumer confidence in your products and services demands consistency and a rigorous approach to quality management across your entire business.

Engaging your personnel in Quality Management System (QMS) training courses ensures that they are equipped with the knowledge and skills to drive continuous improvements in quality and risk management. We offer a range of classroom and digital training courses and tools adopted to your needs and existing level of knowledge.

    ISO 9001:2015
    Awareness Training

    The one day awareness course introduces delegates to the ISO 9001:2015 requirements. This course will explain the requirements of the standard and give you the information you need to implement and maintain a Quality Management System.


    This course is suited for individuals who wish to understand the requirements of ISO 9001:2015 and/or participate in the maintenance of the business’ QMS.

    This course will cover

    • Structure of the standard
    • The philosophy behind, and the project management strategy to achieve user input to the development & implementation process
    • Reason for and the steps associated with implementation
    • Implications for an organisation contemplating implementation of the standard
    • An introduction to the process approach and methodology

    ISO 9001:2015
    Internal Auditor Training

    This two day course provides participants with an in-depth understanding of Quality Management Systems and process-based audits. During the course the participants will be taken through internal auditing requirements from both an auditing and implementation perspective.


    This course is suitable for individuals who are responsible for internal quality management system audits. This course is also ideal for representatives, department managers and administrative staff with a focus on business growth and performance.

    This course will cover

    • Internal audit principles
    • Preparing an internal audit
    • Learn to gather and evaluate objective evidence
    • How to audit the standard requirements and applying a risk based approach
    • Learn the responsibilities of an auditor/lead auditor

    ISO 9001:2015
    Lead Auditor Training

    This five day course explains the clauses of ISO 9001:2015 in detail and guides delegates through the entire audit process, from managing an audit program to reporting on audit results. Delegates gain necessary auditing skills through a balance of formal classroom tutorials, role playing, group workshops, and open forum discussions.


    Delegates who successfully complete both the examination and the continuous assessment will be awarded an Exemplar Global accredited Certificate and will be able to perform first, second and third party audits.


    This course is designed for those who already know the standard. Delegates should have prior knowledge of the specific course
    standard (The Plan, Do, Check, Act (PDCA) cycle, Common terms and definitions etc.). Previous experience in auditing and/or training such as Awareness training or Internal Auditor training is preferred prior to attend this course. To help bridge any knowledge gaps, Bureau Veritas Training provides pre-course study materials.

    This course will cover

    • QMS management definitions, concepts, and guidelines
    • Requirements of the ISO 9001:2015 standard
    • Roles and responsibilities of the auditor / lead auditor
    • ISO 19011 definitions, concepts, and guidelines
    • Principles, practices and types of audits
    • Role of objectives, scope, and criteria in the audit process
    • Planing of audits
    • Effective communication during audits
    • Preparation of audit conclusions
    • Reporting of audit results

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